ITIL 4 Badges
ITIL 4 is a globally recognized framework for IT service management (ITSM) that focuses on aligning IT services with business needs. It introduces a holistic approach through four dimensions: organizations & people, information & technology, partners & suppliers, and value streams & processes. Key concepts include the Service Value System (SVS), guiding principles like continuous improvement, and practices such as change management, incident management, and service request management. ITIL 4 emphasizes agility, collaboration, and integrating modern IT practices, such as DevOps and Agile, to enhance service delivery.
I am committed to staying up to date with IT service management (ITSM). The training offered by Axelos/PeopleCert has equipped me with a solid understanding of ITIL principles and practices, along with a focus on integrating innovative technologies into service delivery. This reflects my ongoing dedication to enhancing ITSM and contributing effectively to the organization.
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