Work Experience
Network Project Engineer Network Systems Integrator 2021 - 2023 (2.7 years)
Cabling Layouts: Designed and documented power and network cabling solutions for Cisco routers and switches in multiple data centers providing power redundancy and reliability
Documentation: Created Technical Site Survey Reports (TSSR) and As-Built Plans (ABP) for compliance and easy auditing
Collaboration: Worked with technicians and stakeholders to resolve installation issues and ensure timely project completion
Project Tracking: Developed a real-time tracking system to enhance project visibility
Administrative Support: Assisted with administrative tasks to support project management
Associate Systems Engineer Global Contact Center Solutions Provider 2018 - 2020 (2.3 years)
Change Implementation: Managed cloud application server configurations and switchovers to maintain service continuity and reduce downtime
Technical Support: Supported configuration changes and troubleshooting to enhance customer experience and resolve issues quickly
IAM Management: Administered user access with Identity and Access Management (IAM) tools to maintain security policy compliance and proper access control
Patch Management: Performed patch updates on Windows servers to comply with PCI DSS and reduce security risks
Data Compliance: Adhered to HIPAA and GDPR guidelines when handling sensitive data to stay compliant with regulations
Documentation: Created and reviewed Request for Change (RFC) documents, participated in peer reviews for Change Advisory Board (CAB) approval, and documented post-change issues for continuous improvement
Fixed Network IT Systems Admin Trainee Telecommunications Provider 2015 (4 months Internship)
System Monitoring: Monitored Linux and Unix DNS and load balancers for optimal performance
User Access Management: Resolved access issues on Network Management Systems (NMS)
Database Management: Cleaned up databases using SQL, removing inactive records
Documentation: Revised and standardized the trainee handbook for a clearer onboarding process
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